Friday, 8 March 2013

Back and Ready to go...

Hi everyone:

I'm back from my wonderful honeymoon in Florida, where I did all of the parks in Orlando and much more.  I put on loads of weight, got a little bit of a tan, and a memory card full of happy photographs (most of which you can see on my Facebook account so add me if you haven't already: http://www.facebook.com/IainRobWright.

I was originally going to come back and post a load of pictures and stories about my vacation, but I decided that it would just be an online version of giving someone a slide show, and nobody wants that.  So instead, I will just stick to what I am here for - letting you know about my books.  I wrote half of my next novel before I got married and I am now working feverishly to get it completed.  It is already 60,000 words long with perhaps another 30 or 40 to go.  Below is a draft version of chapter one.  It is yet to get a title, but its working name is THE SICKNESS.   Enjoy!


Chapter One

“The whole town is dead,” said Paul, re-entering the shop with a bored shuffle.

Nick gazed out at the shopping centre’s vacant seating areas and deserted walkways and saw that his co-worker’s statement was correct.  The Boots megastore opposite – usually teeming with customers – was currently devoid of a single shopper and its typically vibrant team of staff were pottering around aimlessly, rejigging shelf displays and chatting to one another for lack of anything else to do. 
Likewise, the small mobile phone shop that Nick managed was also dead.  It had been more than an hour since the last customer had stepped through the open shutter at the store’s entrance.

“I wonder why it’s so quiet,” Nick wondered, addressing his colleague.  “Are England playing today or something?”

Paul shrugged and shook his bald head.  “Hey, I’m Sikh.  I only know when there’s cricket on.”

Nick chuckled.  “So, all the other stores are just as quiet as us, then?”

“Yeah.  I spoke to Chris at Game Traders and he said they haven’t had a customer since eleven.”

Nick’s watch told him it was now just after three.  The daily sales target was now a near-impossible feat to achieve.  Paul had set up a two-year iPhone contract for an overweight teenager first thing that morning but hadn't sold anything else since then other than Pay As You Go top-ups.  Nick himself had not taken more than a couple quid through the tills either.

Nick rubbed at the stubble on his chin and stifled a yawn.  Area manager’s going to have my bollocks in a vice.  What can I do, though?  Can’t force people to come to town and buy overpriced gadgets. 

Slow days weren't uncommon in Nick’s line of business, especially with a recession in full swing, but this was one of the worst footfall days he could remember.  There was barely any point even being open.  In fact, with the cost of electricity and wages, the store would be losing money today.

Paul strolled over to the store’s laptop display and started to browse the Internet.  It was against company regulations to use the computers for personal use but Nick wasn’t about to be a jobsworth for the sake of it.

Nick had an idea.  “Look if you can see if something’s going on today that we don’t know about,” he said.  
“Find me an excuse to give the area manager.  An outbreak of plague would be ideal.”

“No problem, governor,” said Paul, typing away with his gold-ringed fingers.

Just then, Chelsea came back onto the shop floor, having finished her lunch.  She looked at the empty shop floor and then at Nick.  She pulled a face.

“I know, I know” he said to her.  “If it stays like this much longer, I’ll probably send you home.  No point the three of us being here.”

No point even one of us being here.

If it was up to Nick they would have left already; he would have just closed up shop and called it a day.  But Head Office didn’t allow him to make such judgement calls.  They paid for him to be there ten hours a day and that’s exactly how long they expected him to stay (whether there was any need for it or not).  There was no requirement for Paul and Chelsea to suffer, though.

I think they might just slip into a coma if things get any more boring. 
Screw it.

Nick was just about to tell both Paul and Chelsea to go home when, finally, a customer entered the store.

“At last,” he said.  “Go get him, Chels.  We need to get a contract out of this guy or I’m screwed on the conference call tonight.”

“No sweat,” said Chelsea, flicking her long blonde hair behind her back.  “Watch a sales-ninja at work.”

Chelsea swaggered over to the customer, her trademark fake smile on full beam.  The customer didn’t seem to notice her approach, however, and the man slumped against the central display unit where live demo-phones were lined up on individual pedestals.  He was hunched over a Nokia smartphone so closely that he could probably smell the lithium in the battery.

Great, Nick thought to himself.  Our first customer in hours is a useless pisshead.

Nick decided to shadow Chelsea, just in case she got into problems.  The girl had a short fuse with difficult customers and a drunken waster would certainly qualify as a potential trigger.

“Are you okay there, sir?” Chelsea asked the man.

He remained hunched over, almost like he didn’t even hear her.

“I said, are you okay there, mate?”  Chelsea was already beginning to look irritable.  She turned to Nick and shook her head, tutted.

Nick eased her aside with his hand and stepped towards the customer himself.  It was best for a manager to deal with anyone who was obviously not going to buy anything.  “Sir, are you okay?  I’m afraid you can’t sleep it off here.” 

Still no response from the hunched-over man. 

Nick reached out a hand.  “Sir, I’m sorry, but you’ll have to go someplace else.”

The man shot upright, like a spring uncoiling.  He turned to Nick with swollen, bloodshot eyes that were somehow vacant.  A thin strand of saliva hung pendulously from his lower lip and seemed ready to make a break for the floor.

Nick took a step backwards.  His stomach flipped over like a wet pancake.  “Jesus!  What the heck is wrong with you?”

The man gazed at Nick, swaying rhythmically on his feet and groaning.  He seemed completely out of it.  

But then the man spoke.

“I…I’m not feeling well.”

“No shit,” said Paul from over by the laptops.  “You look rough, mate.”

The man wobbled for a moment and then spoke again.  “I…I don’t think I can make it home.  W-will you call my wife for me, please?”

Nick found himself staring for a moment, unable to reply.  The stink coming off the man was foul, even worse than the sickly sight of him. 

Eventually Nick found his voice. “Yes, yes, of course.  Chelsea, will you grab my mobile?”

Chelsea hurried over to the sales desk and procured Nick’s phone for him.  She handed it over at arm’s length, almost as if he was contagious of something merely for talking with the smelly man in the store.

“What’s the number?” Nick asked the man.

“It’s…it’s – one moment.  It’s 07…0798…07985…”

It took about two minutes, but eventually the man managed to give Nick his full phone number.  When he dialled it a woman picked up on the other end and asked who was calling.

Nick held the phone tight against his ear.  “Oh, hi.  This is Nick Adams.  I’m calling from Phone Booth in town.  I have your husband here with me.  I’m afraid he’s not feeling very well.  He needs someone to come collect him.  Would you be able to make it into town?”

Nick listened while the woman on the other end of the line informed him that she could be at the store in twenty minutes.  The thought of having to babysit the sick man in the meantime wasn’t something Nick relished, but what worried him even more was that his wife sounded sick too.  The voice on the other end of the phone was disorientated and thick with mucus.

“Okay,” Nick uttered into his mobile phone, swallowing a spongy lump in his throat.  “See you soon.”  He slid the phone into his pocket and smiled at the unhealthy man in front of him.  “Your wife is on her way,” he said reassuringly.  “She won’t be long.  Perhaps you should take a seat while you wait.”

“I’ll make the poor sod a cup of tea,” said Paul, wandering off to the back.  “Looks like he could use one.”
Nick led the sick man over to the carpeted sales area where there were several places to sit.  The reason that part of the floor was carpeted was to make people feel more at home and relaxed, more inclined to buy.  Nick thought the theory was a load of rubbish, but what did he know?  He wasn’t exactly a genius.

As the sick man took a seat on one of the area’s plush, cubed sofas, Nick was forced to arc his head away as malignant body odour threatened to make his eyes water.  The stench seemed to drift off the man in hot, humid waves.  Nick made sure to sit on the opposite side of the desk as he kept the man company.

“Should I do anything?” Chelsea asked.  The girl looked sick to her stomach and was fidgeting with her hair with a worried look on her face.

Nick waved a hand at her.  “Just go, Chelsea.  Paul and I will be okay to hold down the fort.”

Chelsea grinned.  “You sure, boss?”

“Yeah, just get out of here.  I’ll see you when you’re next in.”

Chelsea skipped off to the staffroom to get her things just as Paul returned from the back with three mugs of piping hot tea.  Nick felt more relaxed just by looking at the steaming beverages.
Paul placed the mugs down on the desk and slid the least-grimiest towards the sick man.  “Here ya go, fella.”

“Thank you,” the man replied weakly.  He seemed a little better since sitting down, but still looked terrible.  

“I’m sorry to put you all out like this,” he said.  “It’s just that I felt as though I was going to pass out.  I just headed into the nearest shop to get help.”

“So you’re not interested in getting yourself a shiny new phone then?” Paul joked.

The man didn’t laugh.  His head kept falling towards the desk as if he was having trouble holding it up.

“So what’s wrong with you?” Nick asked.

The man shook his head and spattered the vinyl surface of the desk with bubbling drops of spittle.  “I-I don’t know,” he mumbled.  “I’ve been feeling under the weather since yesterday morning.  It really got bad this afternoon, though.  I thought I just had a cold at first, but I think I must have the flu or something.”

Nick nodded.  “Yeah, probably.  Might be worth getting yourself down to see the quack.  People underestimate the flu and how bad it can make you feel.”

The man nodded.  “Soon as my wife picks me up, I’ll be heading straight to my local doctor.  Don’t worry.”

“Your wife sounded poorly, too,” Nick mentioned. 

“She has whatever I have, but she only started feeling ill this morning.”

Nick sipped his tea and tried to ignore the smell of wet fart drifting continuously over from his guest.  “Well, I hope you get well soon, mate.  Sucks being ill.”

The man’s head slumped to the desk with a thud.

Paul and Nick exchanged worried glances.

***

Fifteen minutes later, the man was still face down on the desk when his wife arrived.  She tottered into the shop looking almost as bad as her husband.  Her eyes were bulging and bloodshot, same as her husband, but she seemed a little more lucid than he did; less dazed.  Her mousy brown hair was still kept neat in a tight ponytail.

“Hi,” Nick said to the woman.

She sneezed twice and then said, “I’m here to take George home.”  

“Of course.  He’s back here.  I think he’s napping.”

The woman staggered forward, her steps uncoordinated and clumsy.  Her husband – George, apparently – actually managed to lift his head up and look at her as she approached.  He seemed unable to get up, though.

Paul headed over and placed his thick, brown hand on the man’s shoulder and squeezed.  “The missus will get you to the Doctor’s now, fella.  You’ll soon be on the mend.”

Like a thrashing animal, the man snapped his teeth at Paul’s hand and bit into it, clamping down his salivating jaws like a pit bull.  Paul yelled out, yanked back his arm, and wrenched his hand free.  He clutched it to his chest and cursed in his native Punjab.  “Haramjada!”

George looked startled, almost as if he had no idea what he had just done.  “I…I’m so sorry.  I…”

George!” his wife cried.  “What the bloody hell are you playing at?”

The man looked scolded, tiny and afraid.  “I’m so sorry,” he said to Paul.  “I…I don’t know what came over me.”

Paul shook his injured hand and seemed totally bewildered.  “Hey, erm, don’t worry about it, fella.  I’ll just put it down to the fever.”

George’s wife ushered her husband away, leading him out of the shop in a hurry and chastising him all the way.

When it was just Nick and Paul left in the store, they looked at each other in confusion.

“The fuck just happened?” said Paul.

Nick shrugged.  “Hell if I know.  How’s your hand?”

“Hurts like a mother.  That gandoo broke the skin.  I probably got rabies or something.”

Nick shook his head and rubbed at his temples.  He felt a huge headache coming on, vibrating like an approaching passenger train.  “Screw it,” he said.  “I’ve had enough of today.  Let’s just cash up and get out of here.  I’ll do the conference call at home and pretend I’m still here.”

Paul nodded.  “Sounds good to me, governor.  I’m sure things will be better tomorrow.”


Friday, 30 November 2012

Things That Chafe My Nut Sack #3


SELF PROMOTERS!!!


Hey great news everybody!  Book 2 of my fantastic fantasy series Hard Vampire Loving is now available and is free for the next 24 hours.  It is my gift to you.  Please grab a copy, you won't regret it.

Want to read a story of heart stopping suspense and weeping romance, check out Hard Vampire Loving.  It's great.

Hey everyone.  Buy my latest book, Hard Vampire Loving, or I will cut myself.  Go on.  Buy it.

Buy it! Buy it!  Buy it!

You get the idea....  I hate this!  Now, I must admit that on occasion I will post about my own work.  It is a necessary evil, but I do so perhaps once a month (if that).  I tend post a link to my books on the following occasions:

1: A book has just been launched and I want to let people know.

2: A book is available in a free promotion

That's it.  I don't see the need to post other than that.  Doing so does nothing as far as I am concerned.  I'll go into why later.

Now, a writer is by definition a smart and intelligent person.  They have to have a decent grasp of English and have a deep knowledge of general trivia and human psychology.  Of course that isn't always the case, but it should be.  So, as intelligent people, why do some writers think that constantly forcing their work down people's throats will find them success?  It's nuts!  Just think about what makes you buy something.  Would you buy a book from a guy who is spamming you every five minutes?  Would you heck!  No, I imagine most of you buy books for the following reasons:

1: You have enjoyed previous books from the author.

2: Somebody you trust told you the book was great.

3: You searched Amazon and enjoyed the book's description

4: You read some reviews and made an educated purchase.

At no point have you brought a book willingly because, 5: A guy battered you with Facebook posts until you spent you hard-earned cash on his book.

The thing that upsets me most is that I want to see other authors do well, and I see them making these mistakes and I cringe.  But most of these constant spammers lack the self-awareness to ever change.  You can't tell them to be any other way unfortunately.

Now, I hate talking like an authority on being a writer as I am just an infant in many ways, but I have achieved a decent living from my monthly book sales and I do so without ever resorting to the above, so I feel I have a certain right to make a public rant about this issue.  In the last two years, I have made self-promoting posts sparingly and instead try to interact with my fellow authors and fans as human beings, rather than dollar signs and download numbers.

And if you are a despairing reader, being barraged on all sides by mercenary authors, take solace in the fact that it's not just you.  Other authors get the same shit just as much.

I have other authors - some wannabee some established  - adding me on Facebook and then immediately sending me a Private Message.  What do these lovely people say?  Do they say: Hi Iain, pleased to meet you?  No, they say:  Hey Iain, love you work.  I have a new book coming out, wonder if you could spread the word (here they be links).  Now there are several things that piss me off about this (FYI, I have never introduced myself to author in this way.  Never!  In fact if I add an author, I usually do so as a fan and not a fellow writer).

1: "Hey Iain, love your work."  This annoys me because it's obvious this writer has not read my work.  They think I am so vain, that the briefest and vague complement at the beginning of the message is all it will take to manipulate me?

2: Secondly, it took me 2 years to build up my current network or friends, fans, and colleagues.  What makes this author feel they are entitled to it?  Why should I expose their work to my friends, just because they ask?

3: What are they going to do for me?  (sounds selfish but I will explain).

Anyway, a couple authors did this recently.  What did I do?  Well in this case, I did as they asked, but then I unfriended them.  I genuinely want to help other authors, so that's what I did, but I did so only once and then banned them.  Far as I'm concerned, if you behave this way you will not get ongoing support from me.  If you are a gentleman like Craig Saunders, Eric S Brown, David Wilibanks, Ian Woodhead, Bryan Alsapa, Ryan C Thomas, R Thomas Riley, Armand Rosamilia, Billie Sue Mossman (gentlewoman) and countless other authors whom I respect, then I will constantly do what I can to help spread work of your books.  Anybody that knows me, knows the following:

1: I will regularly do blog posts about other authors than about myself.

2: Most of my posts on Facebook are sharing the work of others.  (Probably 10 for everyone 1 I make about my own work)

3: I will almost always do a favour when asked.  I have endorsed books, done blog interviews, contacted local papers for other authors, set authors up with reviews, new fans, artists, and anything else they need.  I like to think other authors think of me as a pretty nice guy in general and this is mainly because they know they can come to me for a shoulder to cry on, a buddy to laugh with, and a friend to do them favours.  The caveat to this is that the relationship is organic.  I do them favours after knowing them a little while, not from the moment they meet me.

4: I am not selfish with advice.  I know a few things about making money from selling books.  Do I keep this advice from other authors to ensure I stay at the top?  No way.  If I learn something useful you can guarantee I will let other authors know about it.

5:  I often randomly share other authors links if I don't even know them.  If they seem polite, grateful, and respectful then I will often make the effort to help them without even knowing them.  You don't have to be my friend to get my help, just a decent human being.

Now, this selfless approach to publishing isn't completely selfless.  I am successful after all.  By being a nice guy and helping other people, I know that the following things will happen:

1:  Other authors will talk about me positively (even mentioning me in the acknowledgements of their books sometimes)

2:  On the rare occasions where I do try to promote my own work, these other authors will help me (without me even having to ask usually because they are nice human beings and want to return the favours I did for them).

3:  If anyone criticizes me, I have people who will jump to my defence.

4:  They will share their contacts with me (giving me access to other authors, artists, pubishers, etc)

5:  They will collaborate with me and share their network of fans with me.  (Eric S Brown lent a story to Animal Kingdom for free and Ryan C Thomas lent one to Sam).

So, in a nutshell.  I am making a living writing books, and in doing so, I have not pissed off another human being once.  I have not come across a single person badmouthing me.  And I have made some really great friendships.  I must be doing something right, huh?

Essentially, I am trying to give some advice here to other authors.  GIVE BEFORE YOU TAKE.  It may sound anti-intuitive but it works, I promise.  Don't be a douchebag and don't ram your work down people's throats.  If you're a good writer then slowly your positive reviews will build up, fans will flock to you, and sales will increase.  Word of mouth is organic, not forced.  It takes a while to get success and you can't make it happen any faster.  Just keep writing and putting out quality work and you will rise to the top.

And also, if you are an author who has just met me, bear the following in mind:

1: If your first contact with me asks for a favour, I will do it, but then I'll never speak to you again.

2: If the only time I ever hear off you is when you want something then I will eventually unfriend you.

3: If you want me to help you, then that is fine, but I want to see you helping other authors, too.  If I see you are someone who supports others then you can be absolutely sure that I will support you

4:  If I ever do say that I am too busy to help, then it is the truth.  I will always do so otherwise.

This brings me to another way to conduct yourself.  Be good to fans - don't treat them like indentured servants.

I once contacted an author called Rick Mofina.  I did so entirely as a fan.  I enjoyed his work and wanted to tell him.  So I did.  I sent him a quick message saying how much I enjoyed his last book.  His reply:  "Thanks, check out the next one at....."  That was it.  He said nothing else to me.  Never replied to my next message either, just rammed his next book down my throat.  I never brought another one of his books ever  again and I never will.  I will forever now think of Rick Mofina as a douchebag and I cannot enjoy a novel knowing that the guy who wrote it is a dick.  If he was kind to me then I might just be writing a chapter now about how talented a writer he is, but what goes around come around.  Be nice to your fans and they will be nice to you (which will mean more sales).

It genuinely dumbfounds me that any writer can not appreciate someone taking the time to, firstly buy your book, and then secondly contact you directly to thank you (you should be thanking them.  They gave you money).  When a fan contacts me I am 100% overjoyed and sincere in how I reply.  I reply immediately back to them and thank them.  I wish them well and tell them to keep in touch (and I mean it).  I try to email my fans regularly to stay in touch and to let them know I appreciate them as human beings and not commodities.  In my real life, I have no friends.  that sounds sad, but it is by choice.  I am very family orientated and don't feel a desire to socialize - it may be weird but it's just me.  I want to spend all my time with my partner, Sally.  She is all the friend I need.  Now if I go out, I am friendly and often make people laugh, but I take no relationships home with me.  I do not form bonds.  But for my fans I have genuine affection.  After family, they are the closest people in the world to me and I genuinely care about each and every one of them.  Without their support, reviews, and word of mouth, I would have to go back to doing a nine til five job and being miserable.  My welfare literally rests on their shoulders.  So how they hell could I ever be a cock to any of them?  How could I ever be too busy to reply?  How could I ever do what Rick 'fuckface' Mofina did to me?  The answer is that I couldn't, and if you are an author, neither should you!  Ever.  I don't care if you are Stephen King, if you have a fan contact you, you better say thank you and mean it.  Otherwise you don't deserve the easy living you have now or are hoping to have by being a writer.  You have to give back in this world.  You have to respect the fact that success is gained on the backs of other people and when you get up high you have to reach down and help those who helped you.  If you are a fan of mine, then I genuinely love you.  If you are a fan that is considering contacting me, do it!  I promise you that I will be happy to hear from you and will gladly be friends.

Anyway, that is enough of my rant for now.  I hope I don't seem like an arsehole, because in reality I try to be anything but.  I think I get so annoyed by selfish people because I am the opposite myself.  I know that by helping one another we will all be better off.

P.S.  Just want to wish everyone a big MERRY CHRISTMAS (to those who celebrate it) and a great start to the new year.  I will be taking a break till 2013 now, so I will not always be available to talk to or do favours.  I will be clearing my schedule of all jobs except the commitments I have to SalGad Publishing Group.  Christmas is very dear to me and, after years of working the unsociable hours of retail, I am now at a point where I can drop everything and enjoy being with family.  Then, on February 11th I will be getting married, followed by a three week vacation at Disneyworld (my favourite place on Earth) - so it will be a fair to say that my availability will be somewhat spotty until Spring.  Just know that during that time, you are all still important to me and I will be glad when I come back to see you all again  (I'll be bringing a new novel with me, so don't worry).  Merry Christmas everyone.


Iain Rob Wright

Friday, 23 November 2012

Things That Chafe My Nut Sack #2

Let me tell you about my bank, and just how clued-in they are to their own policies...

As an author, I make money in several countries.  My main income (marginally more so than my UK earnings) is in US Dollars.  Each month, I get a royalty check sent to me from a US bank, which I then pay into my own bank at whatever the prevailing exchange rate is on that day.  I usually get the money 5 days after I pay the cheque into my UK bank.  This has been the case for almost 18 months.

Until last month.  Last month I paid in a cheque and received a letter telling me that the most recent cheque I paid in would take 6 weeks or more to clear into my bank account.  I panicked.  Why did I panic?  Well, because that US cheque I get every month constitutes about 60% of my earnings.  It's my wage.  Imagine getting a letter from work one day telling you that 60% of your wage would be five weeks late (or longer).  It would be enough to get you breaking a sweat I'm sure.  The problem is that after over twelve months of my US cheques taking 5 days to clear, this one was suddenly going to take 6 weeks!  I budgeted on that money based on the time frame of the previous dozen cheques.  It wasn't unreasonable to expect that cheque to be paid in the same time as the others.  Was it?

So I called the bank.  I got through to some chick with a friendly voice that still managed to convey her complete disinterest.  After explaining my problem to her, she eventually came back with the wonderfully informative reply that, "It always takes 6 weeks, sir.  You were obviously just lucky with the previous cheques.  Was there anything else I can help you with?"

I said, "No," and the call ended, but I sat there, a little bit shocked to be honest.  Hold on a minute - I was just lucky?  What, with the previous 15/16 cheques I was just lucky, but now my luck had run out and it would take 6 weeks from now on?  She had told me, "It always takes 6 weeks."  Was she ignoring the fact that on her system it undoubtedly showed that not to be the case - that on 15 previous occasions it had not "always taken" 6 weeks.  I called them back.

Some other lady answered the phone this time and I explained that I was not happy with what I'd been told. What gives the bank the right to talk to me like a pest, an idiot that doesn't blindly accept the explanation that "It is what it is."  I felt like I was just supposed to accept that the bank would do what they wanted and I should just stop being a cry baby.  This woman seemed very upset that I was upset.  Would I like to speak to the complaints department.  Apparently I couldn't just complain to her and have her help me.  "Okay," I said, "Put me through to your Complaints Department."  No problem, she was happy to.  So I wait on hold for twenty minutes until...she informs me that the Complaints Department is too busy to answer my call right now (that's disturbing in and of itself) and that they would call me tomorrow.  Wow, okay, that isn't great but okay.  "One last thing," I ask her while I have someone on the phone.  "Could you perhaps shed any light on the situation at all?"  Her reply:  "I would have to look into it further to help you with that.  Is there anything else I can help you with?"  Seriously?  She would have to look into it?  Well, what the hell is her job?  What on earth was stopping her from doing that right now?  Complaints were too busy to help me, and apparently so was she.  I can't be bothered to argue so I say I will wait for the call from the complaints team tomorrow, which would be Saturday.

Saturday.

Tuesday arrives and no has called me.  No missed messages.  Nothing.  Great.  Well I'm getting nowhere on the phone so I will try the venue that suits my talents - I will write to them, via email.  So I go onto the bank's website and fill in one of their complaint forms and explain everything that has happened thus far.  I add that I am sure there is a valid reason my cheque is suddenly going to take so long and all I really wanted was an explanation.  I needed to know what their policy was so that I could budget accordingly for when I was likely to get my funds each month.  I just wanted the bank to TELL ME WHAT THEY WERE DOING WITH MY MONEY AND WHY.  Is that unreasonable?

Tuesday night, the Complaints team finally calls me.  YAY!  They listen to what I say and actually seem to care.  Forget the fact that this is the third person that has no idea why my cheque is going to take so long, they are at least prepared to go find me the reasons why and then call me back.  Great!  She promises to investigate and get back to me as soon as she has the answer.  Fantastic!  

She calls me back ten minutes later.  Wow, that was quick.  Finally I am going to get the simple answer I so desire.  Guess what she says.  She asks me if I made a complaint online?  "Why, yes," I inform her.  "No one on the phone was helping me and you never called me Saturday as I was promised."  "Oh," she said.  "Well now that you have logged a complaint online, I'm afraid I can't help you.  They will have to deal with it."  Seriously?  Are you not all part of the same frikkin company?  So the fact that you called me 3 days late, causing me to send an email in the meantime, has now penalised me in that you won't go near me because I have "made an Internet complaint" leprosy?  Great.  Fine I will wait for the email team to help me.

Three days go by.  I'm broke.

I get a letter in the post.  The letter is literally a transcript of my complaint, letting me know it has been acknowledged.  No guidance, just a transcript.  At the bottom it says that a leaflet is enclosed to help me understand what would happen next.  Guess what?  No leaflet is enclosed.  I couldn't make this shit up!  At every step this frikkin bank has been totally negligent.  After speaking to three live people on the phone and recieving 1 letter, not one person has any knowledge of their own International cheque policies.  Am I the first Englander to cash a US cheque - Wow I guess I'm pretty successful!

Now, in any other industry, I would go somewhere else.  I would say, "Thanks but no thanks," I'm going to your competitor."  But that's not an option with bloody banks.  They can be this negligent because they know they can get away with it.  Most of the banks are all owned by the same Umbrella company anyway, so when you leave one and go to another all you're actually doing is cashing your cheques with a different logo.  All banks are just as greedy and incompetent.  If some young upstart came along and set up a new way of doing things, then the banks would all go bust (but no one has set up a bank in a hundred years because they have a cartel in operation).  Mobile phone companies were charging too much and forming a cartel, so along came Three and T-Mobile, and now all consumers get deals a 1000% better than they did when it was just Orange, Vodafone, and O2. The same is true of many businesses.  Customers get treated badly, so somebody starts a new company that steals all the unhappy customers and forces everyone to up their game.  But banks don't worry about that because they are all on the same side and making it impossible for any kind of reforms or new competition.  It's borderline illegal.  They are the only industry that makes the customer feel like they owe something to them, instead of valuing customers and recognizing that it is the consumer who is the one with the power.  How often do banks make our lives hell, treating us like we should feel obligated to them?  Imagine if your Internet provider acted like your bank.  Would you stay with them?

Anyway, two weeks later the money goes into my account (so the panic caused by saying six weeks or more turned out to be about 20 days in the end!  Jesus Wept.  Now at this point I have already hypothesised that the reason this cheque took longer than the others is because of the amount.  That the bank pay me upfront for smaller "less riskier" amounts but that for high amounts above a certain threshold they send of to clear in the USA first (the fact that such a thing still takes so long in 2012 is still absurd).  My earnings have been increasing and perhaps I have met this elusive threshold.

A week after I finally get the money, I am bombarded with calls from the bank.  I ignore them all because I am too busy scratching my chafed nuts.  I specially specifically specified that all future contact be via email only, but apparently this bank makes sure to do the opposite of whatever the customer wants.  Eventually after a week of continuous calls, they got the message and emailed me, trying to make me feel in the wrong for not picking up the phone.  Almost like I didn't want their excellent help!  I informed them that I asked to be emailed and now that they had done so, low and behold, I was replying.  I didn't just specify to email me for a joke, I actually meant it.  Crazy I know to be so literal.  Anyway after telling them I was a very unhappy customer and would continue to be one, so they might as well just wrap my complaint up, because I was not buying anything they were selling, I got an email explaining that my earlier hypothesis, about there being a threshold for cheque payments that are paid in advance or not, was indeed correct.  So basically I guessed the answer before half a dozen of the bank's employees could get the information for me.  My brain beat their entire company just by using common sense.  So in total it had taken over 1 month just to get a SIMPLE EXPLANATION.  I asked for nothing more than for someone to just explain what was happening with my money (And it is my money, no matter how much the bank likes to think it is theirs).  To just be transparent and say, "This is what we're doing, and this is why?"  It took over one whole month just to get an answer to one simple question.

The bank in question, you might ask?  Was frikkin Natwest.  I wouldn't recommend them.  Have a great Christmas everyone.

Love ya, Iain xxx


Friday, 16 November 2012

Things That Chafe My Nut sack...

Hi all:

I have been thinking for a while of an ongoing topic that would actually prompt me to blog regularly.  I don't enjoy blogging and find it quite a chore, and I believe part of that is because I don't know what to blog about in the first place.  I am not far enough along in my career to feel comfortable writing an advice blog (like J A Konrath for example) and I am loathe to use my blog only to shout about my own work and beg people to buy my books.  I think if anybody is going to check my blog out regularly - and if I am going to update it regularly - then it needs to be something fun and irreverent.  So what have I decided?

Well, I have decided to spend an hour every Friday (right before I do the housework) to blog about the things that really piss me off.  One of the things I am really good at is having a good ol' rant.  As a writer I am a miserable, anti-social sod by nature, and complaining comes very easily to me.  I am a fantasist and see the world how it should be, so when it isn't...

A quick caveat to say that this is purely a stream of consciousness rant about nothing and everything in particular.  If I touch upon something that offends you, just remind yourself: "To Chill the Feck Out!"  My opinion is mine alone and I present myself as no sort of authority, so if you disagree with me, you may just be right and I may just be wrong, but show some candor and just be smug in private.  I don't want to see nasty comments or people haranguing me on Facebook (I get enough of that off my dad!).

So, without further ado, this is what has chafed my nut sack this previous week:

SALES CALLS

Ring Ring....Ring Ring...Ring.... "Hello, is this Mr i-an Wright (Indian Call centres never pronounce my name correctly.)

Now the thing that annoys me about sales calls is not that a business is trying to make money - I get that - but the fact that the person on the end of the phone tries to convince me that they are doing me a favour.  Treating me like an idiot really pisses me off.

Example 1:  My mobile phone network called me during dinner to talk to me and I told them now wasn't a good time (thinking this would get rid of them, right?)  Well the next day I had three missed calls from them.  Same again the next day and the next.  One thing was clear - THEY WERE COMING FOR ME!  They called me twice as often as a debt collector would, all so I wouldn't miss out on this fantastic offer they had for me.

Now, when I finally answered the call.  The person on the other end of the phone told me that because I have a phone and an ipad (biggest waste of money ever btw) that I qualified for a very special deal (which funnily enough was available on their website to absolutely everybody).  When I told them that I had no need for a "second phone contract" (I barely use the one I have) they continued to ask if I had any family members I could buy it for.  They didn't want me to miss out, you see?  (On this deal that is available to anybody anytime from their website.)  After allowing them to waste ten minutes of my time I decided to tell them that they were not trying to do me a favour but were in fact operating only in their own interests   I made it very clear to them that if I want to buy something I will call them, not the other way around.  Thankfully they listened and I haven't heard off them since.  But seriously, how stupid do they think I am.

Example 2:  I have a Littlewoods catalogue.  It has a credit limit of £7,000 but a balance of zero.  It must really drive them crazy to think I have the option of going £7,000 into debt but have not taking a single penny.  To be honest, I will be cancelling the catlogue when I get around to it.  They offer interest free credit, but they do so on items that are price inflated by about 20%, so you're being ripped off every time.  Now I don't blame them for that business model (as misleading as it is), because their high prices are the consequence someone accepts for buying big-ticket items at low weekly premiums.  When I was a student the catogue had a use for me.  Now that I am approaching 30 and financially secure, it's a rip-off.  At this point in my life, if I cannot afford to buy something, then I do not buy it.  Simples!

Now, Littlewoods hate the fact that I don't buy anything, so they call me up.  They inform me that I have a platinum reward amount of £25 that I am going to lose if I do not purchase something in the next 60 days.  OH NO!  She doesn't want this bad fate to befall me so she has called to save the day.  Now, this woman makes it sound as though I have left £25 of my own real money at their head office and the janitor has gotten a hold of it between grubby forefingers and thumbs and is ready to rip it to shreds in sixty days exactly unless I make a purchase.  

But let's look at the logic of this.  Let's see if, really, this big favour she is trying to do me, is in my own interests or Littlewoods.  Now, as I said, catalogues mark up their items by about 20% (on top of the usual retail markup), so if I spend £500, a hundred of it is just their over-inflated markup (on top of the usual RRP mark-up of 15% or so).  So even with my £25 reward voucher, I am still paying £75 more than I would if I brought the item on Amazon for example.  I would be losing out on the deal while Littlewoods would be making £75 profit, plus whatever the typical profit margin on the item would be (so perhaps a £100 in total).  This is a great business model for them and I don't blame them for using it, but what irritates me is the fact that they called me up and spoke to me like I was an idiot that does not understand all of the calculations above.  Why call up and pretend you are doing me a favour?  It's insulting.  Nothing in this world is fee, and any company that tries to convince you otherwise is a crook (like those no win no fee solicitors that offer a free ipad to "keep in touch with their clients".  They don't mention that this £300 item is just a business deduction from the thousands they hope to make on your case - it's not a gift from the goodness of their heart, although they would certainly like to make you believe so.)

Which leads me to Example 3: PPI Claims.  I am so sick of my phone going every day because some company wishes to inform me that I am due back thousands on a fraudulent PPI policy I was forced to take with my personal loan.  This is always a surprise to me as I have not taken any loans.  It seems their powers of clairvoyance have failed them.  What pisses me off about these parasites is the fact when I answer the phone and ask them to remove me from their list (which I shouldn't bloody be on anyway) they are consistently rude to me.  One person said, "No!" and put down the phone on me.  Most of them say they will take me off their lists and then call me the following week again anyway.  They are just absolute pests, and the reason for it is, I am afraid to say, an American influence.  These NO WIN NO FEE Solicitors advertising on television and harassing us in the town centres are actively trying to PERSUADE us to sue each other.  Now, if I have an accident that I genuinely feel is due to someone else's negligence then I will bloody well call a lawyer.  But they don't need to call me just in case I may have had an accident!  By offering NO WIN NO FEE they are essentially allowing people to "give it a go".  These horrible, world-owes-me-a-living, claimants are suing people just because they have nothing to lose.  If they win they get a bunch of money.  If they lose then no harm is done.  This is not the way the court systems should work.  Frivolous lawsuits should not be allowed, but right now they are endemic, and this is due to these parasite solicitors on TV whispering in my ear that I can get a load of money for that one time an apple fell on my foot at the supermarket.  The should not be allowed to advertise.  If someone needs a lawyer they will call one.  Anything else is a criminal attempt at convincing greedy people to sue innocent parties.

NEXT WEEK: I'm gonna go after the banks!  I.  REALLY.  HATE.  BANKS.

Friday, 26 October 2012

An interview with author, Mark Scioneaux...



With us today is author, Mark Scioneaux.  Here is what he has to say:



Tell us a bit about yourself...
I was born in New Orleans, LA and from a young age I’ve always loved to write. It is my greatest passion, and also my greatest regret because I wish I had the courage to follow it earlier. The need to tell a story or craft a tale was always inside me, but something I repressed throughout my high school and college years. It wasn’t something I took seriously, or maybe I just wasn’t mature enough to see it for what it truly was: an outlet to entertain. You read about the big time writers and think “That’ll be me some day. I’ll write the great American novel on my first shot and be famous and rich.” If you go in with that attitude, you will fail. It’s a slow process, and a craft that must be taken seriously and perfected over time. I’m not perfect, and I’m in no place to tell others what they should or shouldn’t do, but I have a set of goals and achievements I set for myself starting Day 1, and I’m slowly scratching them off the list. 

It was in 2006, a few months after graduating from LSU, that I started my career in writing. The first thing I wrote is actually my current release that I’ll discuss more later. I thought I was so good at the time, and upon looking back at what I’d written, I was so bad. My style was messy and all over the place. I used quirky phrases and dialogue, trying to sound clever but failing miserably. I look at it now and laugh, and cringe. But, I can say I’ve grown as a writer. I wouldn’t be able to recognize that person’s work today, and that’s a good thing.

To say I’m a normal guy is an understatement. I love sports, both watching and playing them. My wife, Jessica, and I have been married for over a year and together for six. Our home in Baton Rouge is occupied by two mutts who take up more space in our bed than I do. I work as an industrial hygienist when I’m not moonlighting as a horror fiction writer. The funniest compliment paid to me was someone saying “you don’t look like someone who writes horror.” I’m still not sure what we should look like.

Could you tell us what work you currently have available?
I have a few things out there, some I’m proud of and some not so much. My first novel, HOLLOW POINT, was written under the name Mark Christopher. I also edited an anthology titled BIGFOOT TALES under the same name. My past projects are rough, and show my progression from a novice writer. My novelette, THE GLASS COFFIN, has received high praise on Amazon, and I have a few shorts stories set to release soon with Hazardous Press, Evil Jester Press, and Bloodbound Books.

Tell us about your latest release...
My latest release, and reason for this blog tour, is my zombie serial, HOLLOW SHELL. This is the first thing I ever attempted to write. I was 50,000 words into it when I decided to just stop. It’s been collecting dust on my computer ever since. One day, I opened the file and started reading through it. It was so bad, that even I shook my head a few times. But the story, I felt, was solid. It’s about a guy, Chris, who meets up with a younger woman named Dawn during a zombie outbreak. Together, they travel from Louisiana in hopes of reaching West Virginia, where Chris’s wife is visiting her mother. He can’t reach her by phone, so he embarks on a journey to save her. The story is filled with tension between the main characters, zombie attacks, and a variety of horrific and interesting people they encounter on the journey. I plan on releasing a new installment every quarter, with each part being approximately 10,000 words. The story is outlined to the very end, but I’ve changed so much since I wrote that outline, that I’m positive some news ideas will pop up as they go about their journey.

For someone unfamiliar with your work, how would you describe your writing?

I don’t think I have a particular style of writing. When I write, I try to envision the story as if it were a movie. Then, I’d have to describe the scene to someone who couldn’t see what I saw. When I write dialogue, I put myself in the situation as my characters, and respond how I’d respond. I’ve been praised for my character development, and I pay close attention to making them very human and full of various emotions. I have characters I hate, love, despise, or frighten me; and I want my readers to feel the same way. To sum it up best, I write to tell a good story, and if the readers comes away entertained, then I feel I did my job.

What else do you have in the pipeline? 
There are a few projects I’m working on and I hope that 2013 will be a big year for me. My novelization of Dante’s Inferno, THE CITY OF WOE, is currently being considered by a literary agent. I co-wrote a novel, INSURGENT Z, with my friend and talented writer Dane T. Hatchell. It is an intense zombie thriller with a military twist, and it is currently being considered by a publishing house. I also have a novella entitled FAMILY DINNER up for consideration as well. My current is work in progress is a fictional account of the Salem Witch Trials, currently titled THE DEVIL CAME TO PLAY. I hope to jump on it soon and finish it by the end of November 2012.

Which writers have had the most influence on your own writing?
There are many writers who influence me, all very different in terms of career accomplishments. For those who inspire me to shoot for the stars, Stephen King and Clive Barker would be tops. Two who have inspired my writing style when it comes to zombies are award-winning authors Joe McKinney and Jonathan Maberry. I consider both to be at the top of the zombie genre, and the reason is because they pay attention to character development and style over gratuitous amounts of gore and violence. Their works are what the zombie novel should be. I’m also inspired by up-and-coming authors like Dane T. Hatchell, Robert S. Wilson, and C.W. Lasart. These are people I speak with daily about all matters of writing. They drive me with impeccable work ethics and a hunger to constantly improve. There are many more that I could name, but the list would go for another page. Big or small, everyone can learn from someone.

What was the last thing you read? 
The last book I read was THE SINNER by K. Trapp Jones. It is a unique novel in that a farmer is sent to a cave where he encounters a different demon each day, representing the Seven Deadly Sins. It is written in a poetic style, and being a huge fan of The Inferno, I had to check it out. It is published by Bloodbound Books and they did a fine job with it. For my next read, I’ll be diving into submissions for my publishing company, Nightscape Press. I have a lot to catch up on.

Anything else you'd like to tell u about?
I would like to take this section to draw attention my publishing company, Nightscape Press. I co-own the press with Robert Shane Wilson and his wife, Jennifer Wilson. Together we make a great team, and I am so happy to be a part of this venture. Our current line-up of books have been well received, both publically and critically, and I encourage everyone to check us out and read the works from our talented authors. Our current line-up consists of works by Peter N. Dudar, Trent Zelazny, Richard Salter, and L.L. Soares. We also have future releases scheduled for Peter Giglio, Benjamin Kane Ethridge, Jonathan Templar, Stephen Graham Jones, and Rena Mason. We are growing, and span genres of dark fiction, including noir, horror, and science fiction.     

You can buy Mark's latest release here.